Shipping and Returns


Shipping

We have chosen to use Fedex, a premier shipping option, because we believe your purchase is valuable and we don’t want it to get lost in the mail!

Returns

We, the Fashion Angels here at RRC are thrilled that you have purchased this garment. We stand behind the beauty and love inherent in our design.

As a woman and fellow fashionista, I have adopted the philosophy of paying it forward and sharing items that I have purchased that I have chosen not to keep. So I want to give you the opportunity of choosing between a return and refund, or, paying it forward and helping another woman dress for success. I hope you will join me on my mission to help other women dress for their dreams when you either Wear It OR Share It!

Wear It OR Share It!

If you have decided to return a garment, we welcome you to send it back.

However, The RRC angel team has devised another option for you. If you do not wish to WEAR IT, then why not SHARE IT with a friend, a sibling, a student, or a charity of your choice? We believe in giving back and empowering others by the gifts we have and are able to pass on. Help another fashionable being follow their dreams to feel dynamic & dignified too! OR: If you’re not happy, then we’re not happy. For a list of Charitable outlets go to Share & Care page and we will show you the ways to pay it forward.

Returns & Refunds

We accept unworn merchandise with the receipt and original tags attached within 30 days of purchase. Refunds will be issued in the same tender as the purchase. Please note, processing of online returns may take up to five business days. Depending on your credit card company, the credit should appear on your statement within two billing cycles.

Your return should include the completed returns form. If you do not have the packing slip, provide the following information with your return: name, address, email address, phone number and order number, if available. Please be sure to ship the package with a carrier that can provide tracking and insurance. Runway Runaway Collection cannot replace packages lost during return shipment if proof of tracking is not available.

Please send returns to:

Siren Star Enterprises
Attn: Returns
6536 Vista Del Mar
Playa del Rey, CA, 90293

Damaged or Defective Items

We hold a high standard for our products and promise we’ll do our best to perform with excellence. If your merchandise was damaged in transit, save the original packaging and contact our Customer Service Department before returning. The Customer Service Team may be reached by telephone, at 1-310-751-6532 Monday through Friday 8:30 AM to 4:30 PM PT, via email at cs@runwayrunawaycollection.com.

Exchanges

In the event you have chosen the wrong size, let us know and we will gladly exchange it for the right size. However, you will be responsible for the shipping cost.

Gratitude

Thank you for your purchase! We appreciate your willingness to step up, step out, and Dress for your Dreams!
Sending you blessings of beauty, joy, love, and light on your journey to Bring Your Style to Life!

General Inquiries
cindy@runwayrunawaycollection.com

Existing Order Inquiries
cs@runwayrunawaycollection.com

Wholesale Inquiries
cs@runwayrunawaycollection.com

Media Inquiries
KatieRose@ChicExecs.com
760-566-4594

Customer Service & Styling
310-804-2590
M-F 9:30 AM to 6:30 PM ET

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